Refund policy

If for any reason you are dissatisfied with your product please get contact us at orders@sprightly.co.nz.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at orders@sprightly.co.nz. If your return is accepted, we’ll provide you with the information needed to return the product, return shipping will be at the cost of the purchaser. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@sprightly.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
The return cost will be covered by the purchaser. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The maximum refund will be 75% of the price paid inclusive of shipping If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.